From: ralfm1@rcn.com

You bring up a good point, but I never had to think about it. When I
took it back to the
Home Depot Store in NE they just took it and recredited my VISA card.
No questions
asked.
Ralf

----------------
-- In COMMUNIT-E@yahoogroups.com, "kathysmithindc" <ksmith1804@...> wrote:
> >
> > From: janlim3@...
> >
> > Yes, indeed your tankless water heater story certainly sounded like a
> > huge disaster. Am very happy though that you atleast recover your
> > losses although the time and frustration were great.
> > Have one question though--- dont clearly understand why Home Depot
> > accepted the return of the broken tankless water heater since it seems
> > it was broken by the initial installer, Vito Plumbing. I personally
> > would have though that I would have had to met Vito Plumbing at small
> > claims court to cover the cost of the tankless hot water heater. Your
> > explanation would be appreciated.
> > Learned that it is probably far more economical to buy a hot water
> > heater (conventional or tankless) directly from Home Depot vs a
> > plumbing outfit and use only authorized installer if purchasing a
> > tankless water heater.
> > Thanks very much for sharing and once again so sorry you had such a
> > awful experience.
> >
> > Jan
> >