From:
janlim3@hotmail.com
Yes, indeed your tankless water heater story certainly sounded like a
huge disaster. Am very happy though that you atleast recover your
losses although the time and frustration were great.
Have one question though--- dont clearly understand why Home Depot
accepted the return of the broken tankless water heater since it seems
it was broken by the initial installer, Vito Plumbing. I personally
would have though that I would have had to met Vito Plumbing at small
claims court to cover the cost of the tankless hot water heater. Your
explanation would be appreciated.
Learned that it is probably far more economical to buy a hot water
heater (conventional or tankless) directly from Home Depot vs a
plumbing outfit and use only authorized installer if purchasing a
tankless water heater.
Thanks very much for sharing and once again so sorry you had such a
awful experience.
Jan